ONE MORE

Legal

Refunds, cancellations and delivery

Last updated 8 November 2026.

ONE MORE is free to play. Every game mode, leaderboard and update is free. The optional Shop sells cosmetic items (skins, trails, Replay Studio and the Founder Pack) that never affect scores. This page explains what happens after you buy one. It is part of our Terms.

Delivery

  • All items are digital. Nothing is shipped.
  • Items unlock automatically, usually within seconds of a successful payment, on the account or app you bought them with.
  • If an item hasn't appeared after 15 minutes, open the Shop and tap Restore purchases. If it still isn't there, write to us (below) and we'll fix it or refund you.

Cancellation

All items are one-time purchases. There are no subscriptions, renewals or automatic charges, so there is nothing to cancel. You can close the checkout at any point before paying, and you won't be charged.

Refunds for website purchases (Razorpay)

  • 7-day refund: if you change your mind or an item doesn't work for you, ask within 7 days of purchase and we'll refund it in full. The item (and, for the Founder Pack, the Founder badge) is removed from your account.
  • Charged but nothing unlocked, or charged twice: we refund in full at any time. Payments that fail after money leaves your account are reversed automatically by the bank or Razorpay, usually within 5–7 working days.
  • Approved refunds go back to the original payment method (UPI, card, netbanking or wallet). Razorpay processes them within 5–7 working days. Your bank may take longer to show it.
  • We may refuse refunds that are clearly abusive, for example repeated buy-and-refund of the same item.

Refunds for app purchases (Google Play and the App Store)

Purchases inside the Android and iOS apps are processed by Google or Apple, and their refund policies apply. We can't issue those refunds ourselves.

When Google or Apple refunds a purchase, the item is removed automatically.

Your legal rights

Nothing here limits rights you have under consumer law where you live, including the Consumer Protection Act, 2019 in India. If you are in the EU, UK or a similar country, you agree at checkout that a digital item is delivered immediately, which ends the statutory withdrawal period once delivery has happened. Our voluntary 7-day refund for website purchases still applies.

How to ask for a refund or report a problem

Email support@onemoregame.me with the subject “Refund request”. Include the email you sign in with and the Razorpay payment ID or order ID from your receipt. Never send card numbers, UPI PINs or passwords: we will never ask for them.

Grievance contact: Kartikeya Mishra, support@onemoregame.me. We acknowledge every request within 48 hours and resolve it within 7 working days.